GENERAL
Not a public offer
All information provided on this site concerning product characteristics, availability and cost is of an informational nature and under no circumstances is a public offer, defined by the provisions of Article 437 p.2 of the Russian Civil Code. The manufacturer reserves the right to make changes to the composition, specifications, names, appearance, packaging and equipment of goods without notice.
Shipping
Volgograd and the region: courier, transport company
Orders by phone are accepted from 8 a.m. to 9 p.m., in the online store - around the clock. The manager of the online store will contact you during business hours to confirm the order and agree on the details of the delivery. When confirming an order, we ask you to provide information that will help make the buying process even faster and more comfortable:
House number (hull, entrance, features or signs); entrance to the house (from which street, pass, whether there is a place to unload); Contacts of the person responsible for receiving the order.
Delivery is made after confirmation of the order on the next working day from 10 a.m. to 8 p.m. Re-delivery, if you were not in place at the agreed time, is paid at a double rate.
Free delivery within the city of Volgograd is valid for a one-time order of the compound feed of the "OURfeed" trademark from 200 kg to 1 ton.
Delivery is made after confirmation of the order on the next working day from 10 a.m. to 8 p.m. Re-delivery, if you were not in place at the agreed time, is paid at a double rate.
Free delivery within the city of Volgograd is valid for a one-time order of the compound feed of the "OURfeed" trademark from 200 kg to 1 ton.
In Russia and CIS countries: by transport company
Delivery to other cities in Russia and the CIS is carried out by our partner - transport company TPK Allyans
https://tpk-a.com/ in accordance with their tariffs for road, direct rail and rail and water services.
Our managers will help you calculate the cost of delivery of the chosen product and choose the best way to deliver depending on your preferences for speed, reliability and price. Shipping to transport companies is made after 100% prepayment to our checking account.
To other countries: transport company
Delivery to other countries is carried out by the transport company TPK Allyans
https://tpk-a.comalong the following transport corridors:
Marine multimodal transportation:
- Europe, America-Russia via the ports of St. Petersburg, Novorossiysk;
- Africa-RF and Southeast Asia-Russia via the ports of St. Petersburg, Novorossiysk, as well as through the ports of Vladivostok, Finds with transshipment on the railway.
Rail carriages and container transports:
- China-RF via the border crossing of the art.sabaikalsk
-China-Kazakhstan-Russiavia the border crossings of Alashankou (PRC)-Dostyk (KCH)-Aksarai (Russian Railways).
Marine multimodal transportation:
- Europe, America-Russia via the ports of St. Petersburg, Novorossiysk;
- Africa-RF and Southeast Asia-Russia via the ports of St. Petersburg, Novorossiysk, as well as through the ports of Vladivostok, Finds with transshipment on the railway.
Rail carriages and container transports:
- China-RF via the border crossing of the art.sabaikalsk
-China-Kazakhstan-Russiavia the border crossings of Alashankou (PRC)-Dostyk (KCH)-Aksarai (Russian Railways).
HOW TO PAY ONLINE
Cash
- When taking them out of our stores in accordance with their schedule
- When delivered by courier.
- When delivered by courier.
Bank card
- Online at checkout through the site
- In our brand stores.
VISA, MasterCard, MIR cards are accepted for payment. The online payment service is carried out in accordance with the Rules of international payment systems Visa, MasterCard and the payment system MIR on the principles of confidentiality and security of payment, which uses the most modern methods of verification, encryption and data transfer through closed channels. Your credit card details are only encrypted and are not stored on our Web server.
- In our brand stores.
VISA, MasterCard, MIR cards are accepted for payment. The online payment service is carried out in accordance with the Rules of international payment systems Visa, MasterCard and the payment system MIR on the principles of confidentiality and security of payment, which uses the most modern methods of verification, encryption and data transfer through closed channels. Your credit card details are only encrypted and are not stored on our Web server.
Non-cash bill payment
- Through the Sberbank branch
- From any checking account of a legal or individual
- Through the bank online (in this case you need to get a bill to pay from the manager).
- From any checking account of a legal or individual
- Through the bank online (in this case you need to get a bill to pay from the manager).
EXCHANGE AND RETURN RULES
We exchange/return within 14 days of the date of sale, in accordance with the Consumer Protection Act.
Claims for the quantity, appearance of goods, quality of products, as well as for the return, you can present to the courier at the time of receipt of the order. Products of poor quality will replace you.
To make a refund directly in the store, you must carry a passport and a check issued at the sale. If the payment was made in cash, the money for the goods is issued on the same day. If the payment was made on a non-cash basis, we will refund you the money on your bank card. Please note that the cost of paid delivery/other additional services is not refunded.
For the regions of Russia, the return is made by any courier service of your choice. The cost of shipping the goods is not reimbursed. The refund is made after the goods arrive at our warehouse.
To make a refund directly in the store, you must carry a passport and a check issued at the sale. If the payment was made in cash, the money for the goods is issued on the same day. If the payment was made on a non-cash basis, we will refund you the money on your bank card. Please note that the cost of paid delivery/other additional services is not refunded.
For the regions of Russia, the return is made by any courier service of your choice. The cost of shipping the goods is not reimbursed. The refund is made after the goods arrive at our warehouse.
